01. Store Operator

suwanong.com is an online store operated by Shanghai Xiaofengsheng Network Technology Co., Ltd., with its business address at Buildings 2 and 3, No. 1800 Baoyang Road, Baoshan District, Shanghai, China.

02. Product Information

We aim to provide clear product names, descriptions, fragrance notes, sizes, materials and pricing.

Actual scent perception may vary among individuals. Product colors may appear different due to screen settings and lighting.

03. Product Availability

Product availability may change. Adding an item to a shopping cart does not guarantee that stock will remain available until the order is accepted.

04. Orders & Acceptance

Submitting an order constitutes a request to purchase the selected products. Orders may be subject to verification, payment authorization and stock availability.

Where permitted by law, an order that cannot be fulfilled may be canceled, with any applicable payment refunded.

05. Prices & Payment

Product prices are displayed on the website. Available payment methods, applicable taxes and shipping charges are presented during checkout.

Currency conversion or international transaction fees may be charged separately by your bank or payment provider.

06. Shipping & Delivery

Available delivery services, shipping charges and destinations are subject to the shipping options configured for your order.

Delivery estimates may vary by location, carrier and other circumstances. Applicable consumer rights remain in effect.

07. Returns & Refunds

Return and refund requests are handled in accordance with our applicable return policy, the terms communicated at purchase and mandatory consumer protection law.

For assistance, contact service@suwanong.com.

08. Safe Product Use

All candles, diffusers, room sprays and wax melts must be used according to their product-specific instructions and warnings.

Keep fragrance products away from children and pets. Never leave burning candles unattended or use broken fragrance containers.

09. Intellectual Property

Website text, photographs, branding, design elements and other content are protected by the rights of their respective owners. Unauthorized commercial use may be prohibited by applicable law.

10. Responsibility & Consumer Rights

Any disclaimers or limitations of liability apply only to the extent permitted by applicable law.

Nothing in these terms excludes or restricts consumer rights that cannot legally be excluded.

11. Changes to Terms

These terms may be updated to reflect changes in our operations or legal requirements. Existing orders remain subject to the terms applicable under relevant law.

12. Contact Information

Company: Shanghai Xiaofengsheng Network Technology Co., Ltd.

Email: service@suwanong.com

Phone: +86 18819010935