Shipping Policy
Helpful information about order preparation, delivery services and shipping considerations.
From our collection to your home.
We want you to understand available shipping services and delivery expectations before placing your order.
01. Shipping Destinations
Available shipping destinations are determined by the store's configured shipping regions and applicable delivery restrictions.
Please enter your destination during checkout to see whether delivery is available for your order.
02. Order Processing
Orders may require preparation and processing before they are handed to a shipping carrier.
Processing times can depend on product availability, payment verification, business days and operational conditions. Please confirm the applicable estimate before purchase.
03. Shipping Costs
Shipping charges depend on the delivery destination, order details and the shipping services offered at checkout.
Any applicable delivery charges will be displayed or calculated before completing payment.
04. Estimated Delivery
Shipping and delivery times may vary depending on destination, carrier service, customs processes and external circumstances.
Delivery estimates are not guaranteed unless specifically stated as binding for your order.
05. Shipment Tracking
When a tracking-enabled shipping service is used, tracking information may be supplied after dispatch.
Carrier tracking systems can take time to display updated shipment information.
06. Shipping Restrictions
Fragrance products, including certain room sprays and diffuser liquids, may be subject to carrier restrictions and transportation requirements.
Some products may therefore be unavailable for delivery to particular destinations.
07. Customs Duties & Import Taxes
International shipments may be subject to customs duties, taxes or fees depending on the delivery destination and applicable purchase terms.
Any responsibility for these charges must be determined from the terms disclosed during checkout and applicable law.
08. Incorrect Shipping Addresses
Please ensure that your delivery address is accurate and complete before placing an order.
If you notice an error, contact our customer support team promptly. Address corrections cannot always be completed once a shipment has entered transit.
09. Lost or Damaged Deliveries
If your shipment is missing, delayed or arrives damaged, please contact us with your order number and relevant details.
For broken or leaking fragrance containers, please avoid using the product and provide photographs when reporting the issue.
10. Shipping Assistance
Email: service@suwanong.com
Phone: +86 18819010935