01. Requesting a Return

To begin a return inquiry, email our customer service team with your order number, the product name and the reason for your request.

Where relevant, include photographs showing the product condition and packaging. We will review the request in accordance with applicable consumer protection laws and the purchase terms.

02. Return Eligibility

Eligibility for a voluntary return depends on the applicable return terms, product type and item condition.

Opened or used fragrance products may present hygiene, safety or resale concerns. This does not limit mandatory rights for defective, damaged or incorrectly supplied products.

03. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please notify us and provide:

• Your order number and contact email.
• Photographs of the affected product.
• Photographs of the packaging where possible.
• A brief description of the issue.

Do not use broken candle jars, leaking diffusers or damaged fragrance containers. We will review the issue and explain the available remedy.

04. Return Instructions

If your return is authorized, our support team will explain the appropriate shipping destination and any packaging or documentation requirements.

Do not send items to the company's registered address without return instructions.

05. Return Shipping Charges

Responsibility for return shipping charges depends on the reason for return, the applicable purchase terms and consumer protection laws.

Any applicable cost or return-label arrangements will be communicated during the return process.

06. Refunds

Where a refund is approved or legally required, it will be processed through an appropriate payment method.

Funds may take additional time to appear depending on the bank or payment provider. Applicable legal refund deadlines will be honored.

07. Exchanges

If you wish to request an exchange, please contact customer support with your order information. Exchange availability depends on stock, order circumstances and applicable rights.

08. Order Cancellations

Contact us as promptly as possible if you need to cancel an order. We cannot guarantee cancellation after processing or shipment has begun.

Mandatory statutory cancellation rights, where applicable, are unaffected.

09. Consumer Rights

Nothing in this policy restricts or excludes consumer rights that cannot be waived under applicable law.

10. Contact Us

Email: service@suwanong.com

Phone: +86 18819010935