Frequently Asked Questions
Everything you need to know about our fragrances, shopping experience and customer care.
About Our Fragrances
What products does suwanong™ offer?
Our collection includes scented candles, reed diffusers, non-aerosol room sprays, wax melts and a miniature candle gift set.
How can I choose the right fragrance?
Consider the scent notes you naturally enjoy. Ivory Fold combines White Tea & Bergamot, Amber Alcove features Sandalwood & Amber, and Sage Terrace pairs Fig Leaf & Cedar.
What is the difference between a candle and a reed diffuser?
Candles release fragrance as they burn and provide candlelight, while reed diffusers use reeds to disperse fragrance without a flame. Always follow the safety instructions for each product.
How should I care for scented candles?
Burn candles on stable, heat-resistant surfaces away from drafts, children, pets and flammable materials. Never leave a burning candle unattended. Follow the care instructions on the product packaging.
Can room sprays be applied to skin?
No. Room sprays are intended for appropriate indoor fragrance use according to their product labels, not for application to skin or consumption.
Orders & Payments
How can I place an order?
Select your preferred products, add them to your shopping cart and follow the checkout instructions.
Which payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your location.
Can I change or cancel my order?
Please contact our customer service team promptly with your order number. Changes are not guaranteed once an order has entered processing or shipment.
Shipping & Returns
Where do you ship?
Available shipping destinations depend on the shipping options configured for your address at checkout.
How much does shipping cost?
Applicable shipping charges are displayed or calculated during checkout.
What if my order arrives damaged?
Contact service@suwanong.com with your order number and clear photographs of the damaged item and packaging. Do not use a damaged fragrance vessel.
How do I request a return?
Please contact customer support before returning products. Return eligibility is subject to the applicable return policy and consumer rights.